Terms and conditions applicable to group trips and custom/private trips
1 Cancellations by You before the Trip
We know that sometimes plans change, and we want to ensure you’re fully informed about our refund and cancellation policies. Please take a moment to review the following details:
If you cancel your trip more than 6 months before it starts, you’ll get a full refund, excluding the non-refundable deposit fee.
If you cancel within 6 months but between 60 and 90 days before your trip, you can transfer the full amount to a future trip, but a 30% cancellation fee will be deducted.
For cancellations between 30 and 60 days, you can transfer the payments as a credit, minus 50% of the trip value.
Cancellations within 30 days won’t receive a refund or credit, and the full booking value will be charged as a cancellation fee.
Should you get someone to replace you at any point , you will get a full refund.
Refund Processing: Please allow up to 20 working days for your refund to be processed.
2. Cancellations By You – During the trip
All tour payments are non-refundable and non-transferable. As a result, the Just Rioba Tours 7 recommends that you purchase travel insurance for coverage in the event of a medical or family emergency, or for any other basis that you deem necessary.
No tour credits, date changes or refunds will be provided in the event you decide to cancel your tour/booking, do not arrive to your scheduled tour on the anticipated start date, or in the event you arrive late to any tour. Similarly, no refunds will be given for unused hotel rooms, meals, activities, or trek arrangements for any reason whatsoever. Tours are quoted as a package and refunds and credits are not given for services not used
3. Cancellations, Delays, or Changes By US
Just Rioba Tours 7 reserves the right to cancel any trip due to inadequate enrollment or other cause that makes the trip unfeasible for us to operate. We will inform you at least 21 days prior to departure if a trip is cancelled.
In such instances, where JustRioba Tours 7 cancels your trip, a full travel credit toward a future tour or refund of the tour cost is given, except in those instances such as if (i) a tour is cancelled due to force majeure (acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; labor strikes; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable), where prepaid deposits and payments cannot be returned or reversed, or (ii) where Just Rioba Tours 7 has already disbursed full payment for the services or transportation purchased by you to its third-party suppliers or providers.
For any tour that is instead delayed or postponed by Just Rioba Tours 7. Just Rioba Tours 7 agrees to provide alternate travel dates for that tour, or reserves the right to offer a travel credit towards future travel, in its sole discretion. Any travel credit provided for a delayed or postponed tour, will be equivalent to the rate you paid to The Just Rioba Way for your booking/tour. Your travel credit never expires. While you may book any future Just Rioba Tours 7 tour to the same destination for a period of one (1) year, regardless of any rate increases, you will be responsible for paying any difference in the applicable tour rate thereafter.
Your travel credit may also be used towards another Just Rioba Tours 7 tour destination; However, you will be responsible for paying for any difference in the rate related to that destination
Just Rioba Tours 7 is not responsible for expenses incurred by you in preparing for a cancelled, delayed or postponed tour (e.g., non-refundable purchase of air tickets, travel insurance costs, visa fees, inoculations, equipment, etc.) or for any additional arrangements should you depart prior to the scheduled tour departure date.
Published times on itineraries are as accurate as possible, but are subject to change due to traffic, weather, mechanical and any other conditions beyond the control ofJust Rioba Tours 7 that prevent us Escapes from operating as scheduled. Just Rioba Tours 7 expressly disclaims any liability for any damages that may be incurred for any changes, cancellations, delays, or additional costs related to any tour itinerary.
All services and accommodations are subject to the laws of the country in which they are provided. Just Rioba Tours 7 reserves the right to make changes in the tour itinerary or program features whenever, in their sole judgment, with or without notice, conditions warrant, or if Just Rioba Tours 7 deems it necessary for the comfort, convenience, or safety of the tour.
4. Medical & Health
Just Rioba Tours 7 has the right to disqualify you at any time during the tour if it believes you are physically or mentally unable to participate in the tour or if your continued participation may jeopardize any other individuals in the tour group. Refunds are not given under such circumstances. You agree to complete the form provided to disclose all relevant medical information accurately and fully.
You acknowledge that hospital facilities are often unavailable, and evacuation can be prolonged, difficult and expensive. You also acknowledge that medical facilities on the trip may not be of the same standard and quality of service as medical facilities in your home country.
You further acknowledge that such travel may be dangerous and involve the risk of injury, sickness or possibly death, as well as damage to property. You acknowledge that you may be traveling to very primitive areas, with high risk of violence due to crime, war, terrorism, political unrest, and other dangers, and may be exposed to various diseases (food, water-borne or otherwise).
We strongly urge you to review any Government Department warnings, alerts, advisories, and destination specific information from your home country.
5. Age Requirements
You must be at least eighteen (18) years of age on the date the tour begins, in order to participate.
6. Photography and Film Records
You understand and agree that JustRioba Tours 7 reserves the right to take photographic or film records of any of its tours that may include you, and that it may use any such photographic or film records for promotional purposes. Should you not be willing to be photographed, please inform the host and remember to avoid group photos.
7. Responsibilities of Tour Participants
You have certain responsibilities to Just Rioba Tours 7 and to to other tour participants. You are responsible for understanding the conditions stated in the tour itinerary and selecting a tour in consultation Just Rioba Tours 7 that is appropriate to your interests and abilities, and for preparing for the tour by reading Just Rioba Tours 7 itinerary and guide provided to you.
Additionally, you agree to arrive on time for the tour and all tour related activities. No reimbursements, discounts or refunds will be issued for services that are missed or unused due to no fault of the he JustRioba Way, including your removal from a tour because of your negligence or breach of these Terms.
You must at all times strictly comply with all applicable laws and regulations of all countries and regions. You further agree to follow all written and verbal rules of safety presented to you by Just Rioba Tours 7 and the independent contractors it employs. You understand and agree that he JustRioba Way reserves the right to refuse you as a tour participant, or remove you from any tour, without refund or liability, if it judges you to be incapable of meeting the requirements of participating in the activities, due to illness or otherwise, or due to any illegal, abusive or disrespectful behavior, or for any other reason it deems necessary and appropriate.
You are responsible for any costs (including repair, replacement and cleaning fees) incurred by JustRioba Tours 7 or JustRioba Tours 7 third-party suppliers for property damage, destruction or theft caused by you while on a tour. You agree to immediately report any pre-existing damage to a representative of Just Rioba Tours 7 and staff of the accommodation, transportation service, or facility as soon as possible upon discovery.
You agree to take all prudent measures in relation to your own safety while on tour including, but not limited to, the proper use of safety devices (including seatbelts, harnesses, flotation devices and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither Just Rioba Tours 7 nor its third-party suppliers are liable for loss or damages caused by your failure to comply with safety instructions or warnings.
You agree to bring any complaints to Just Rioba Tours 7 soon as possible in order to provide us the opportunity to properly address such complaints. Just Rioba Tours 7 assumes no liability for complaints that are not properly brought to our attention and cannot resolve or attempt to resolve complaints until proper notice is provided. Any complaint made after the completion of a tour must be received in writing by Just Rioba Tours 7 thirty (30) days of the last day of travel related to the tour.
8. Not Liable for Third Party Suppliers
Just Rioba Tours 7 , its owners, directors, officers, employees and affiliates, (collectively Just Rioba Tours 7 do not own or operate any entity which is to or does provide goods or services for your tour including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional or included excursions or equipment used thereon, food service or entertainment providers, etc. Although TJust Rioba Tours 7 takes all reasonable care in selecting third party suppliers, Just Rioba Tours 7 is unable to control third party suppliers, does not supervise third party suppliers and therefore cannot be responsible for their acts or omissions.Any services provided by third-party suppliers related to your booking are subject to terms and conditions imposed by these third-party suppliers.
As a result, Just Rioba Tours 7 assumes no responsibility for and cannot be held liable for any claim, personal injury, death, property damage or other loss, accident, delay, inconvenience, irregularity, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party, other than that of Just Rioba Tours 7 and its employees. Just Rioba Tours 7 is not liable for the acts or omissions, whether negligent or otherwise, of third-party suppliers or any independent contractors.
9. Additional Limitations of Liability
Without limitation, Just Rioba Tours 7 is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to: acts of God; acts of government; force majeure; acts of war or civil unrest; insurrection or revolt; strikes or other labor activities; criminal or terrorist activities of any kind, or the threat thereof; overbooking or downgrading of accommodations; structural or other defective conditions in hotels or other lodging facilities; mechanical, or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely; hazards associated with travel to foreign countries including undeveloped areas; dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort; dangers incident to recreational activities such as scuba diving, zip lining, snorkeling, paddle boarding, surfing, swimming, kayaking, sailing, canoeing, horseback riding, rafting, whitewater rafting, hiking, bicycling, canyoning/canyoneering, fishing, snowshoeing, cruising, camping, helicopter tours, 4×4 Jeep/ATV tours, snowmobiling activities, hot air ballooning, jetboating, mule riding, dogsledding, cross-country skiing, rock climbing, etc.; sanitation problems; food poisoning; lack of access to or quality of medical care; difficulty in evacuation in case of a medical or other emergency; illness; the adequacy of medical attention if and when provided; epidemics or the threat thereof including, but not limited to, exposure to COVID-19 by any means of transmission, including any mutation or variation of, and the ongoing effects of, Covid-19 or SARs-COV2; epidemics or the threat thereof; or for any other cause beyond the direct control ofJust Rioba Tours 7 .
You are voluntarily participating in the tour with Just Rioba Tours 7 , and as lawful consideration for the agreement to travel with Just Rioba Tours 7 you hereby understand and accept the risks and uncertainty involved in participating in any tour. You hereby accept and agree to hold harmless and release Just Rioba Tours 7 , its related companies, officers and employees from any and all suits, actions, losses, damages, claims or liability for any personal injury, death, property damage or other loss, accident, delay, inconvenience or irregularity which is occasioned by any negligent acts or omissions of Just Rioba Tours 7 related thereto, or otherwise, including negligence of other persons and companies known or unknown, or of willful or criminal conduct of third parties.
10. Binding Arbitration
You agree that if any dispute relating or referring to these Terms, the tour itinerary, or any other literature concerning the tour, or the tour itself cannot otherwise be informally resolved through informal negotiations or mediation, that the dispute shall be resolved exclusively by binding arbitration before one arbitrator located in Nairobi, Kenya. Any party or their representative may appear for the arbitration by telephone or video conference. Each party shall bear its own fees, costs and expenses and an equal share of any arbitrator and administrative fees; however, the prevailing party shall be entitled to full recovery of all such costs and fees.
Disputes shall be arbitrated on an individual basis, with there being no right or authority for any disputes to be arbitrated on a class action basis or in a purported representative capacity on behalf of the general public, other third-party travel suppliers or other entities similarly situated. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of these Terms, including but not limited to any claim that all or any part of these Terms are void or voidable. You understand that by agreeing to these Terms, you and Just Rioba Tours 7 are waiving their rights to a trial.
11. Optional Extras
“Optional Extras” refers to any activity, transportation, meal, product or service not expressly included in the tour itinerary or price of the tour, and which does not form part of the tour. You agree that any assistance given by any Just Rioba Tours 7 Escapes representative(s) in arranging, selecting, or booking, any Optional Extras is purely at your request and Just Rioba Tours 7 makes no warranties and expressly disclaims any liability whatsoever arising from participation in Optional Extras or any information provided by any representative of Just Rioba Tours 7 regarding any Optional Extras. You release Just Rioba Tours 7 from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to or arising from participation in or booking of Optional Extras.
You acknowledge and agree that any liability for loss, damages, death, personal injury, illness, emotional distress, mental suffering or psychological injury, or loss of or damage to property associated with Optional Extras is the sole responsibility of the third party providing that service or activity.