Your deposit secures your
place on the trip and is applied toward your total trip cost.
If you need to cancel your booking, the amount you may receive as a refund or travel
credit will depend on how far in advance you cancel.
For visa-required destinations, the initial deposit is non-refundable. However, should your visa be delayed or refused, the initial deposit can be transferred as credit toward another destination of your choice. The credit will be transferred less than $50 to cover the administrative work involved in assisting with the visa application and processing.
You will receive a refund of all payments
made, excluding the non-refundable deposit.
Instead of a refund, all payments
made (including amounts paid after the deposit) may be transferred as a credit
toward another JustRioba Tours trip, subject to availability.
Your payments may still be transferred
to a future JustRioba Tours trip; however, a cancellation fee equal to 30% of the
total trip price will be deducted before the remaining balance is issued as travel
credit.
No refunds or travel credits will be issued
unless otherwise stated in writing by JustRioba Tours or where required by
applicable law.
Travel credits are non-transferable to another traveler and must be used within the
validity period communicated by JustRioba Tours. Any price difference between the
original booking and the new trip will be payable by the traveler.
JustRioba Tours reserves the right to amend this policy where necessary and will
communicate any changes before accepting new bookings.
If your booking is made within sixty (60) days of the scheduled departure date, then payment in full for the tour will be required at the time of booking.
After we receive your initial deposit, TJRW will thereafter provide you with detailed pre-tour information like travel insurance requirements, a packing list, visa information (if required) and flight booking information A final, detailed tour itinerary will be provided approximately three weeks prior to the scheduled tour.
All payments non-transferable and as for refunds, refer to our refundable policy above. If the payments are not made on or before their respective due dates, we reserve the right to treat your booking as cancelled, and we will not be held liable for any refunds, tour credits, costs, expenses, travel insurance costs, airfare, visa fees, inoculations, etc. related to your booking or preparation for your scheduled tour.
Proof of travel insurance is required prior to participating in any TJRW tour and must cover all applicable dates of travel.
Your travel insurance should provide coverage for personal injury, emergency medical expenses, medical evacuation, trip cancellation and interruption, and baggage loss. We strongly recommend that you obtain comprehensive coverage that also protects you against cancellation, curtailment, and other expenses that may arise due to loss, damage, injury, delays, or other unforeseen circumstances while traveling.
Travel insurance is not included in the cost of any tour offered by TJRW. You are responsible for obtaining separate travel insurance at your own cost and ensuring that your policy provides adequate coverage for your trip.
In accordance with our refund policy, if you choose to cancel your trip for any reason other than TJRW cancelling the tour or being unable to offer the tour, you should submit a claim to your travel insurance provider to determine whether they will reimburse any payments already made to TJRW.
You should consider purchasing a policy that includes appropriate cancellation coverage for circumstances that may affect your ability to travel, including but not limited to personal reasons, changes in travel plans or schedules, illness, injury, medical conditions or emergencies, pregnancy, newly discovered pregnancy, medical advice or restrictions relating to pregnancy, or changes in your ability to travel due to pregnancy.
Once you have purchased your travel insurance policy, you are required to email a copy of the policy to TJRW at admin@justrioba.com prior to the start of your trip.
We understand that circumstances can change unexpectedly. Please refer to our Refund Policy above for the terms and conditions applicable to cancellations made by you. Once TJRW has received payment, the applicable refund, credit, or cancellation terms will be as set out in our Refund Policy.
You are strongly advised to purchase comprehensive travel insurance that provides appropriate protection against unexpected cancellations, interruptions, delays, or other circumstances that could prevent you from travelling.
As per our refund policy, our tours are priced and contracted as packages, and unused services are not eligible for individual refunds or credits.
TJRW reserves the right to cancel a tour where there is insufficient enrollment or where another circumstance makes it impractical or impossible for us to operate the tour as planned. Where possible, we will notify you of a cancellation at least 21 days before the scheduled departure date.
If TJRW cancels your tour, you will generally be entitled to either a full travel credit towards a future tour or a refund of the tour cost. This does not apply in circumstances where:
Where a tour is postponed or delayed by TJRW rather than cancelled, we may provide alternative dates for the same tour. At our discretion, we may instead provide a travel credit for future travel.
Where a travel credit is issued because of a postponed or delayed tour, the value of the credit will correspond to the amount you paid TJRW for the affected booking or tour. The travel credit does not expire. You may use the credit towards a future TJRW tour to the same destination within one (1) year, even if the price of that future tour has increased. Where the applicable tour price has increased, you will be responsible for paying the difference.
A travel credit may also be applied towards a TJRW tour to a different destination. If the new tour has a higher price than the value of your credit, you will be required to pay the difference.
TJRW may also modify the itinerary, activities, schedule, or other programme arrangements where, in our reasonable judgment, circumstances require such changes. This may be done with or without prior notice where necessary for the comfort, convenience, or safety of travellers or to account for conditions affecting the operation of the tour.
TJRW will take reasonable care of your luggage when it is under our control. However, TJRW does not accept responsibility or liability for luggage that is lost, stolen, damaged, broken, or affected by normal wear and tear while being handled by airlines, airports, hotels, transportation providers, group carriers, or other third parties during your trip.
You are responsible for ensuring that your luggage is adequately insured. Appropriate travel insurance is therefore required to protect you against baggage loss, theft, damage, or other related incidents.
For information on airline baggage allowances, including permitted dimensions, weight restrictions, and applicable baggage charges, you should contact your airline directly or consult the airline’s official website.
Participants must be at least eighteen (18) years old on the date the tour begins.
TJRW does not own, manage, or operate the independent businesses and service providers used to deliver the various components of our tours. These may include hotels and other accommodation providers, airlines, vessels, buses, vans and other transportation companies, local ground operators, excursion and activity providers, equipment providers, restaurants, food service providers, entertainment companies, and other third-party suppliers.
Although TJRW makes reasonable efforts to select reputable and suitable suppliers, these providers operate independently from TJRW. We do not control or supervise their day-to-day operations and cannot accept responsibility for their actions, omissions, services, or failures.
Services provided by third-party suppliers in connection with your booking are also subject to the terms, conditions, policies, and limitations imposed by those suppliers.
Accordingly, TJRW, its owners, directors, officers, employees, and affiliates are not responsible for claims, personal injury, death, property damage, accidents, losses, delays, inconvenience, irregularities, dissatisfaction, disappointment, distress, or other physical or mental harm resulting from the actions or omissions of third-party suppliers or independent contractors.
TJRW is not responsible for the acts or omissions of third-party suppliers, whether those acts or omissions are negligent or otherwise.
Airfare is not included in the price of TJRW tours unless expressly stated otherwise in your booking terms.
When you purchase an airline ticket, the contract of carriage issued by the relevant airline constitutes the agreement between you and the airline in relation to your air transportation. You are responsible for reviewing the airline’s applicable terms and conditions before purchasing or using your ticket.
TJRW is not responsible for airline-related safety incidents, delays, cancellations, operational disruptions, or other events arising from air transportation. TJRW will also not be required to refund any unused portion of your tour where you are unable to participate in or complete part of the tour because of an airline delay or another circumstance outside TJRW’s control.
To the fullest extent permitted by applicable law, TJRW will not be responsible for injury, loss, damage to persons or property, death, delay, inconvenience, or other consequences arising in connection with the provision of goods or services where such circumstances result from events or conditions outside TJRW’s direct control.
These circumstances include, but are not limited to, acts of God; government actions; force majeure; war or civil unrest; insurrection or revolt; strikes or other labour activities; criminal or terrorist acts or threats of such acts; overbooking or downgrading of accommodation; structural defects or other unsafe conditions at hotels or other accommodation facilities; mechanical or other failures affecting aircraft or other transportation; failure of any transportation provider or vehicle to arrive or depart on time or safely; risks associated with travelling in foreign countries or undeveloped areas; encounters with or bites from animals, pests, insects, marine life, or vegetation; and risks associated with recreational or adventure activities.
Such activities include, without limitation, scuba diving, zip lining, snorkelling, paddle boarding, surfing, swimming, kayaking, sailing, canoeing, horseback riding, rafting, whitewater rafting, hiking, bicycling, canyoning or canyoneering, fishing, snowshoeing, cruising, camping, helicopter tours, 4×4 Jeep or ATV tours, snowmobiling, hot-air ballooning, jet boating, mule riding, dogsledding, cross-country skiing, rock climbing, and similar activities.
TJRW is also not responsible for sanitation issues, food poisoning, limited or inadequate access to medical services, the quality or availability of medical care, difficulties associated with medical evacuation or evacuation during an emergency, illness, epidemics or the threat of epidemics, pandemics or the threat of pandemics,
By choosing to participate in a TJRW tour, you acknowledge that travel involves inherent risks and uncertainties. Your decision to participate is voluntary, and by travelling with TJRW, you acknowledge and accept the risks associated with the tour and its activities.
Yes, you will be guided through the visa application process. However, this is an individual process, so while we will advise you on the requirements and application process, you will be required to submit your application to the embassy in person.
We will provide you with an itinerary, hotel reservations, and reserved (not paid) flight bookings. You will also be advised on the visa requirements. You will be responsible for paying the visa application fees.
The outcome of the visa application is solely determined by the embassy, and we cannot guarantee or determine the outcome.
In the event that your visa application is refused, your deposit will not be lost. Instead, it will be transferred as travel credit towards another destination of your choice. At that point, we will recommend a visa-free destination to help you continue building your travel history and strengthening your supporting documents before applying for another Schengen visa in the future.
While we take all the precautions we can to make sure your belongings are safe, every traveller is essentially responsible for their own belongings. Therefore travel insurance is a must! We do recommend getting a luggage bag with a lock and if we could ask tour participants to never leave their personal bag/camera gear unattended and don’t flash large sums of cash when making purchases.
We will advise how much spending money is needed and/or recommended, as the amount will vary depending on your destination. Baring in mind that most . Spare cash is solely for personal expenses such as lunches, dinners, shopping, snacks, souvenirs, and expenses for your personal enjoyment
We carefully curate all of our tours, and because they are unique, completely custom, and bespoke experiences, we can’t guarantee future tour dates—so we recommend booking as soon as possible in order to secure your spot
Once you have put a deposit down on a specific tour date, we are unable to change you to a different date unless your tour is postponed or canceled
If there is a significant concern for the well-being and safety of our guests, we will postpone our tour dates. If you personally don’t feel comfortable traveling, but your tour isn’t canceled or postponed, you will need to submit a claim to your insurance although most insurance will need evidence that their genuine safety concern.
If a tour is postponed due to factors outside of our control—such as regional conditions, safety considerations, or operational constraints—we will communicate any changes as soon as possible and outline the available next steps.
The itinerary operates according to the stated schedule. Travellers are responsible for being at designated meeting points on time. Missed activities or services due to late arrival or failure to attend are not refundable.
Yes. While we aim to follow the published itinerary, TJRW reserves the right to make reasonable changes where necessary due to weather, operational circumstances, safety considerations, availability, or other circumstances beyond our control.
Our tours are made up of approximately 98% women, but everyone is welcome. We welcome travellers of all genders, nationalities, races, and backgrounds.
Our group tours have a minimum of 4 travellers and a maximum of 12 travellers. This allows us to keep the groups small, manageable, and more personal.
Yes. You do not need to come with a friend or travel companion. Many of our travellers join solo and meet the rest of the group during the trip.
Accommodation is based on twin-sharing rooms, with travellers sharing with someone of the same gender.
Solo travellers may be paired with another traveller in the group. Friends travelling together may also request to share a room with each other.
A single-room package is available upon request at an additional cost.